As Customer Service Associate Casino with English language, you will be taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met. You will work on resolving customer queries, making sure our customers enjoy an amazing entertainment experience, every day.

Reporting to Customer Services Team lead, you will be part of Customer Services Team who are responsible for maintaining in depth knowledge about our products whist providing high level customer care to our clients.

Requirements

• Fluency in English language
• The ability to perform well in a challenging environment
• Strong analytical skills
• Basic knowledge of Windows OS and MS Office applications; good typing skills
• Availability and willingness to work on flexible shifts

Responsibilities

• Taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met
• Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management
• Escalates suspicious customer activities – to the CS Management and Compliance Department
• Maintain in depth knowledge about products and Standard Operating Procedures

Benefits

• A competitive salary
• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support
• Recognition from leaders and colleagues can be turned into amazing prizes

Application Process

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

About Entain

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.