The role entails maintaining the beautiful building from changing light bulbs to patching up holes in the wall. Each day is varied depending on the guests/hotel needs.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Responsibilities

• Basic rewire of a plug, change a fuse to changing smashed plug sockets
• Basic Plumbing, unblock sinks/toilets, change a sink, changing split pipes. Tracking leaks
• Decorating skills, sanding and prepping areas, painting woodwork and walls
• Reading door locks and investigating data, changing door lock batteries. Overriding room locks to allow guests entry
• Fixing broken items (furniture/bed wheels, trolleys)
• Plus lots more! (external works too)
• Learn about safety, risk assessments, work permits, and H&S training modules
• Use a H&S portal for daily checklists (fire alarms, ladder safety check, tool checks etc.)
• Observe external contractor works (roof work, big plumbing, electrical jobs) and ask questions
• Track jobs using apps and complete waiting jobs in a timely manner

Requirements

• GCSE in English (grade 4)
• GCSE in Maths (grade 4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Team working
• Well Presented
• Polite
• Basic H&S knowledge

Benefits

• Uniform and lunch will be provided
• Access to staff discounted stays within the group hotels
• Staff celebrations
• Share of staff gratuities
• Potential to gain full time employment after the apprenticeship has finished

Application Process

• You will attend Harrogate college alternate Mondays
• You will work the rest of the week at The Old Swan Hotel

About The Old Swan Hotel

You will work within a team of 2 at The Old Swan Hotel, Harrogate, which employs 90+ staff. You must be able to communicate well with the full team and guests. You will interact with guests frequently; you must be well presented and polite.

Contact

The contact for this apprenticeship is: LUMINATE EDUCATION GROUP The reference code for this apprenticeship is VAC2000009710.

Training Details

Training provider: LUMINATE EDUCATION GROUP Training course: Property maintenance operative (level 2)

What you'll learn:

• Plan the sequence of work required to carry out routine property maintenance operations.
• Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
• Comply with statutory health and safety regulations and requirements.
• Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
• Comply with key regulatory and legislative requirements, including building regulations.
• Use safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
• Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
• Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
• Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
• Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
• Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
• Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
• Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
• Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
• Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
• Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
• Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
• Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
• Select and use technical literature and other sources of information and data to address property maintenance problems.
• Record and report information, using digital and written techniques.
• Inspect own work, ensuring it is delivered to the given specifications.
• Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
• Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
• Provide customer feedback whilst maintaining customer service.
• Escalate issues beyond their level of competence and authority.