At Jesmond Assembly, we don’t just sell apartments; we curate a lifestyle of independence and luxury. We are looking for a Customer Advisor who blends the finesse of high-end sales with genuine empathy to lead our stunning Jesmond community.

As our Customer Advisor, you are more than a salesperson; you are a lifestyle consultant and a brand ambassador. You will own the end-to-end journey for our residents, blending commercial drive with authentic care.

Requirements

• Accomplished property professional with a proven track record in high-end sales or lettings.
• Understanding of the nuances of the luxury market and the high expectations that come with it.
• Empathy and patience to build deep trust with customers and their families.
• Thoughtful, consultative approach.
• Natural closer who thrives on achieving sales targets.
• Highly developed negotiation skills.
• Comfortable with modern technology (Salesforce CRM and Google Workspace experience is an advantage).
• Polished, professional manner.
• Ability to articulate the Pegasus lifestyle to a wide range of internal and external stakeholders.
• Right to work in the UK.

Responsibilities

• Manage the full sales funnel from initial enquiry and bespoke tours to reservation and legal completion.
• Articulate the unique 'Jesmond Assembly lifestyle, showcasing our residents' lounge, landscaped terraces, and guest suites.
• Guide families through our flexible purchase options, including Rental, Rent-to-Buy, and Part-Exchange.
• Proactively build reciprocal partnerships with local estate agents, luxury retailers, and community groups.
• Create leads through local marketing initiatives and networking events.
• Conduct viewings on resale apartments and provide sharp market feedback.
• Maintain the CRM system with meticulous detail, ensuring every lead is qualified and re-engaged.
• Ensure the sales office and show homes are always "stage-ready."
• Deliver clear weekly insights on the sales pipeline, reservation status, and emerging market trends.

Benefits

• Salary: £33,000 - £35,000 per annum (depending on experience)
• Bonus scheme
• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme
• Access to internal opportunities

Application Process

• Personal review of your experience.
• Potential for a brief online assessment.
• One or two-stage interview process (virtual or in-person).
• Opportunity to visit our communities or offices.
• We promise to keep you updated every step of the way.

About Pegasus Homes Ltd

Pegasus Homes Ltd is a vibrant, dynamic business that designs, builds, and creates high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities, and our developments are beautifully designed offering stunning community living.

Contact

If you have the skills & experience we are looking for we'd love to hear from you!